CIBIS International
Local Government Legal
Custom-developed platform streamlines delegations, authorisations and governance tasks for Local Government
Local Government Legal (LGL) provides specialised legal services to local government councils throughout NSW, providing expert legal advice and representation in Administrative Law, Environmental Law, and Local Government and Planning Law.
Challenge
LGL relied on a legacy platform that was no longer meeting customer needs. It was difficult to use, suffered from performance issues, and lacked essential modern features, such as support for electronic document signatures. To address these challenges, LGL needed a high-performance, scalable platform that would enhance efficiency and user experience.
Solution
CIBIS collaborated closely with LGL through numerous online meetings, document drafts, rule clarifications, and consultations with specialist lawyers. This extensive process led to the development of a Requirements Specification, forming the foundation for the new platform.
Although the initial specification was relatively high-level, CIBIS' expertise in translating imprecise requirements enabled the creation of a structured project budget that included software development & data migration, security & performance testing, user documentation & acceptance testing, SaaS-based support & platform commissioning.
Recognising its value, LGL approved CIBIS to move forward with the full project, ultimately benefiting thousands of council staff and stakeholders.
Outcome
Over several years, the project evolved into a sophisticated, custom-built solution that improves governance, compliance, and efficiency across NSW councils. Through collaboration with CIBIS, LGL successfully launched a future-proofed platform for streamlined legal and administrative processes.
"CIBIS was awarded the contract because of its reputation as a trusted provider. We are extremely pleased with the outcome."
Director
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